Our customer service
Contact us today. If you need to get in touch with our customer service team or track down a policy from one of our specialist businesses, we're here to help.
Manage your products
Manage your existing Royal London pension, investment, insurance, ISA or Unit Trust, funeral plan or endowment policy product.
Help and support
Our Help and Support section has information on how to update your personal details, make a claim, let us know about a bereavement and track down a lost pension.
Get up to date fund information, download performance updates and explore fund prices for RLCIS Investments, RLUM ISA or Unit Trust and more.
Make a claim
If you need to make a claim we’ll make it as clear and easy to do as we can.
Make a complaint
If you need to make a complaint, you can use our online form to get in touch. You can also find information on how to make a complaint by phone or by post.
Register for online service
You may be able to access your Royal London plan details online by registering for our online service. Find out if you can use online service and how to get started.
When my mother passed away they helped me cash in her policy, it was straightforward and done over the phone. I was surprised at how quickly it was done.
A reputable company with outstanding service commitments towards their customers. Feel very safe with this company that all will be well when my policy is due to pay out.
Always been helpful - excellent customer services.
Royal London Customer Relationship, November 2017
We have become aware of a company fraudulently calling customers and using Royal London’s name to say they are updating records and offering free reviews.
There is helpful information from the FCA about scams and you can report attempted scams to Action Fraud online or by calling 0300 123 2040.